Dispatch and Delivery

Orders are generally dispatched within 1 working day. Items are sent by post using Royal Mail tracked 48 service, you can extra for a faster service.

Delivery time estimates: add 1 working day for dispatch

UK

1 - 3

working days

Europe

5 - 7

working days

Australia

7 - 14

working days

Rest of the World

10 - 21

working days

For more information on our delivery options and frequently asked questions about current or potential orders please click the link below.

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable where the goods are faulty and a refund is made.

Please note:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.  The cost of returning the item to us is your responsibility.  The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.

Faulty Item

If the item you received is faulty, please email sales@purpleappleuk.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please email sales@teambag.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Returns Address

teamBAG Office 3, Church Farm Hospital Lane Bedworth CV12 0JZ

Any and all other problems please feel free to email on info@teambag.co.uk or call 024 77 675648 (lines open 7am – 3pm) where our dedicated team will be glad to help.